Shipping policy

At Ultimate Direction, we want your gear to reach you safely and reliably. We partner with Bob Go to provide secure door-to-door delivery across South Africa through trusted courier partners.

1. Shipping Areas

We deliver throughout South Africa via door-to-door courier service. Delivery times may vary between main centres and regional or remote areas. International shipping is not available.

2. Shipping Method

All orders are shipped using door-to-door delivery only.
Parcels are collected from our warehouse and delivered directly to the address you provide at checkout.

3. Delivery Fee

A fixed delivery fee of R100 applies to all orders, regardless of order value, weight, or destination within South Africa.
This fee is clearly displayed at checkout and added to your order total.

4. Estimated Delivery Times

Delivery times are calculated in business days (Monday–Friday, excluding public holidays) from the date of dispatch:

• Main centres: typically 2–4 business days

• Regional areas: typically 3–5 business days

These are estimated timeframes only. Actual delivery times depend on the courier, destination, and external factors beyond our control.

5. Order Processing Time

• Orders placed before 14:00 on a business day are generally processed and handed to the courier the same or next business day.

• Orders placed after 14:00, on weekends, or on public holidays will be processed on the next business day.

• During peak periods (e.g. Black Friday or the festive season), processing may take 1–2 additional business days. We will notify you of any significant delays.

6. Tracking Your Order

Once your order has been collected by the courier, you will receive:

• A tracking number and tracking link via email and/or SMS

• Automated status updates (collected, in transit, out for delivery, delivered)

You can track your parcel at any time using the link provided.

7. Failed Deliveries & Incorrect Addresses

Please ensure your delivery address and contact details are accurate.

If a delivery cannot be completed (incorrect address, restricted access, no one available, etc.), the courier will typically attempt redelivery or hold the parcel for collection.

8. Packaging & Damaged Goods

All items are carefully packed to protect your gear. Please inspect your parcel on receipt.

Notify us within 48 hours of any visible damage so we can assist you promptly.

9. Contact Us

For additional information, please contact the respective Courier service allocated to your order and quote your tracking reference.