Returns / Exchange Portal

We are happy to swap your items for the correct size, granted we have the size available. Please check our online shop to see if the size you want is in stock - if not, you are welcome to give us a call and we can assist you in finding a replacement, or initiating a refund. 

Returning or Exchanging your order is quick and hassle-free. To initiate the return process, please fill out the form below with your email address and order number.  Kindly use the same email address that was used to place your order. If you encounter any difficulties or have any questions, please don't hesitate to reach out to us at info@ultimatedirection.co.za. When contacting us, please include your order number in the subject line for faster assistance.

Once we have received your returning items, we will send your exchange at no cost to you. You will receive confirmation from the courier service once your exchange has left our warehouse.