Refund policy

We’ve made returns simple and straightforward. All standard return requests are handled through our secure Bob Go Returns Centre.

Start a Return

Find access to our Returns Portal on the Home Page Menu Tab 

How to Use the Returns Portal

1. Visit the returns portal link on the Home Page Menu Tab

2. Enter your order number and the email address used when placing the order.

3. Select the item(s) you would like to return.

4. Choose the reason for the return.

5. Follow the on-screen instructions to complete your request.

6. Once submitted, you will receive confirmation and further instructions by email (including how to send the item back if approved).

What You Will Need

• Your order number (found in your order confirmation email)

• The email address used for the purchase

• The item(s) in their original condition, with all tags and packaging where applicable

Important Information

• Items must be unused, in original condition, and returned within the timeframe stated in our policy.

• Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent or faulty product).

• Once your return is received and inspected, we will process your refund or exchange according to our policy.

What Happens Next?

• You will receive email updates at each stage of the return process.

• After the returned item has been inspected, we will notify you of the outcome.

• Approved refunds are processed back to the original payment method.

Warranty

All our products are under warranty for 3 months from the date of purchase for manufacturing faults or defects.

If the item was purchased from a local store within South Africa, please ensure you have the original proof of purchase or invoice.

To submit a warranty claim, please contact us via our online contact form. You will then receive instructions on where to send the item. The gear will be sent for technical assessment by a specialist prior to any repair, replacement, or refund.

Exceptions / Non-Returnable Items

Items that were purchased on sale are not eligible for cash refunds. This includes Black Friday sale items and any other discounted or promotional purchases.

Need Help?

If you experience any issues accessing the returns portal or have questions about your return or warranty claim, please contact us: