Refund policy

Returns Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return please note the following:

1. The product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. You will need the receipt or proof of purchase.

I bought the wrong size

We are happy to swap your gear for the correct size, granted we have the size available. You will be responsible for the return courier, but we will cover the cost of the new size being sent to you. Please ensure the gear is in new condition, in all original packaging. 

Please send the item to: 

Unit 19 Maitland Business Park

Mowbray Road

Maitland

7405

Items sent back to us without first requesting a return/replacement will not be accepted. 

Warranty 

All our products are under warranty for 3 months from the date of purchase for manufacturing faults/defects. If purchased from a local store (within South Africa) please ensure you have the proof of purchase/invoice.

When submitting a warranty claim, please contact us via our online contact form. You will then receive instructions on where to send the item. The gear will be sent for technical assessment by a specialist prior to repair, replacement or refund. 

Exceptions / non-returnable items

Items that were purchased on sale are not eligible for cash refunds. Including Black Friday sale items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.